Requesting a Refund

Legal basis for the processing of your personal data:

The processing of your personal data is necessary for performance of a contract with the Prague Public Transit Company (DPP), to which you are a contracting party. The legal basis for the processing of your personal data: Contractual Transport Conditions of Prague Integrated Transport (PID)Prague Integrated Transport (PID) Tariffs, General Business Terms and Conditions of the Prague Public Transit Company (DPP) and general compliance with legal obligations (especially Decree No. 175/2000 Sb., on the transport regulations for public rail and road passenger transport; Act No. 370/2017 Sb., on Payment Systems; Act No. 235/2004 Sb., on value-added tax; and, Act No. 280/2009 Sb., the Tax Code Act, etc.).

The legal basis for the processing in this case is:

  • keyword (title): contract,
  • keyword (title): law.

Processed Personal Data 

First and last name, date of birth, bank account number (only when a refund is requested through a bank account).

Your personal data is being processed in order to do the following:

Recipients or categories of recipients of Personal Data

Personal data may be passed on to third parties (recipients) only for the purposes referenced above - in the case of electronic fares, this would be the company Operátor ICT, a.s.. Otherwise, your personal data may only be transferred to state administrative bodies on the basis of a legal obligation.

The period for which the personal data will be stored and the criteria used to determine this period.

Your personal data are processed for the time period necessary to fulfill the purposes of the processing. The Prague Public Transit Company (DPP) will delete personal data as soon as the purposes of processing cease to exist.

The time period, for which the personal data will be stored is determined on the basis of the following criteria:

  • Validity of the contract: We process your personal data for the period of our mutual contractual relationship (i.e. for the time period during which you are using the services of the Prague Public Transit Company (DPP).
  • The case of contract termination: Upon termination of the contract, we process your personal data until you, or the company, can assert any claims against the other party on the basis of the terminated contract; or, as otherwise required under the law.
  • Litigation and other proceedings: Should the processing of your personal data be relevant to any proceedings in which the Prague Public Transit Company (DPP) is a party (or intervener), we will process your personal data for the entire duration of these proceedings and for any related subsequent or ancillary proceedings.

We store your personal data for a time period of 10 years, in accordance the provisions of Article 148, Section 5 of Act No. 280/2009 Sb., the Tax Code Act. 

Processing method

Personal data is processed both manually and by electronic means.