Right and Obligations

1. General Provisions

• By concluding a transport contract, a passenger on Prague Integrated Transport (PIT) pledges to observe conditions of the Transport Regulations, transport Terms of Service and PIT Tariff.
• The driver or other authorised individual of the carrier wearing a uniform or possessing an inspection badge and carrier ID (authorised individual) is authorised to give directions and orders to passengers to ensure safety and the flow of traffic, to inspect passengers' transport documents, for justified reasons to refuse entry into the vehicle or transit area, or to expel the passenger from transport.
• An authorised individual has the right to refuse entry into a vehicle (transit area), or as the case may be to expel from a vehicle (transit area) individuals whose appearance is one of general neglect and who, with their actions or clothing, are soiling other passengers or the vehicle, passenger areas and carrier facilities, and who are using the vehicle (transit area) for sleeping or other purposes for which they are not intended.

2. Creation and Fulfilment of a Passenger Transport Contract

Conditions for the fulfilment of a transport contract are set out by Ministry of Transport Decree No. 175/2000 Coll., on Transport Regulations for public rail and road passenger transport.

3. The Transport Document and Its Usage

• For the purposes of inspection of creation of a transport agreement for the time of its fulfilment (i.e. for the entire time of transport or occupation of the transit area) passengers possess a valid transport document.
• Types of transport documents, transport fares and tariff conditions are stipulated in the PIT Tariff.
• A ticket for an individual trip must be immediately validated in the stamping device in a tram or bus or at the time of entry into the transit area. The time designated for immediate validation of a ticket does not include the time the passenger needs to find an unprepared ticket, sitting down or performing other activities not related to immediate validation of a ticket.
• Tickets for individual trips can be purchased in the automated sales network, in Information Centres of the Prague Public Transport Company, from authorised vendors, at selected ticket counters of Czech Rail, from drivers of periphery bus routes, or from bus drivers of city bus routes (with a surcharge as per the PIT Tariff). In the interests of smooth passenger service, it is necessary for the passenger to have cash prepared in the amount of the price of the tickets being purchased, or reasonable banknotes up to a denomination of CZK 100 or according to the price of tickets, or pre-counted coins.
• A season pass or permit must contain the required information.

4. Transport of Prams and Bicycles

• Prams are transported only in a designated area in the vehicle:
  • in the metro, one pram per vestibule
  • in trams and buses at the vestibule by the doors, designated by a pram pictogram
  • in funicular wagons, in each section

Only one pram is transported in a designated area, an exception may be granted by the driver (funicular operator).

• On escalators in the metro transit area, a pram must always be transported by two persons in order to maintain transport safety.
• Entry with a pram into a tram or bus is possible after being granted the agreement of the driver, requested in a visible manner; the passenger notifies the driver of exit with a pram by pressing the Driver Notification button at the proper time.
• Prams containing a child are transported free of charge, empty prams are subject to payment per the PIT Tariff; the transport of prams used for the transport of items is forbidden.
• Bicycles can be transported only:
  • in the metro: exclusively on the last vestibule of each metro wagon in the direction of travel (at most 2 bicycles can be transported in the wagon, driving a bicycle through the wagon is forbidden); if this vestibule is occupied so that smooth entry is not possible, or if this vestibule already contains a pram or wheelchair, a bicycle is not allowed to be transported in the wagon.
  • in cycle buses 
• A passenger can transport only one clean bicycle in the metro; passengers younger than 12 travelling alone cannot transport a bicycle. The transport of bicycles is not allowed in metro passenger elevators.
• A bicycle cannot be transported in the metro during a time when transport is forbidden by the carrier (an exceptional event, expected increased passenger frequency, etc.). Transport of multi-seat (tandem) bicycles in the metro is forbidden.
• Bicycles are transported in the metro free of charge.

5. Transport of Persons with Physical and Orientation Disability.

• In metro, tram and bus vehicles, there are at least 6 seats reserved and marked for persons with limited abilities for movement and orientation. Should the need arise, passengers are obliged to free up additional seats at the request of the driver or authorised individual.
• Passengers are obliged to permit priority boarding of such persons into the vehicle.
• Persons in wheelchairs may be transported in metro stations with barrier-free access, in passenger lifts, on inclined or vertical platforms for the disabled, or in modified freight lifts accompanied by a person providing necessary help to the person in the wheelchair. During transport, the designated maximum load of the equipment must not be exceeded. The transport of persons in wheelchairs or the transport of wheelchairs is not permitted on escalators for safety reasons. For the transport of a person in a wheelchair in a modified freight lift, the person accompanying the person in the wheelchair must possess a valid operator's permit for this freight elevator, and must have been familiarised by the carrier with conditions of safe movement within the metro.
• In trams and buses, persons in wheelchairs and empty wheelchairs are transported only with the knowledge of the driver, in the vestibule like prams; for low-floor vehicles, in the area designated by the international accessibility symbol. In vehicles equipped with a button for requesting access ramp extension, the passenger in a wheelchair or his escort shall use this button before boarding or exiting.
• In the funicular, persons in wheelchairs are transported in whichever section of the vehicle.
• Wheelchairs must have an effective hand brake, which must be in the Engaged position for the entire time of transport.
• Persons in wheelchairs are transported free of charge; empty wheelchairs are subject to payment as per the PIT Tariff.

6. Conditions for the Transport of Luggage and Live Animals

•  Passengers may bring on board a vehicle a maximum of 3 pieces of luggage up to a total weight of 50 kg; passengers are responsible for keeping an eye on their luggage. The driver or an authorised individual may designate where in the vehicle the luggage is to be placed.
• Travellers are not allowed to bring onto vehicles nor into transit areas:
  • dangerous substances and items, with the exception of those listed below
  • items whose transport endangers the safety or interests of passengers
  • bicycles (not applicable to the metro or cycle buses)
    items whose dimensions exceed 50 x 60 x 80 cm or a cylindrical item longer than 3 m or having a diameter greater than 25 cm, and tabular items that have dimensions greater than 150 x 150 x 10 cm, even if only one of these dimensions is exceeded; exceptions are prams, wheelchairs, two pairs of skis with poles (in one case), a musical instrument including its case, and in the metro and cycle bus, bicycles.
  • Of dangerous items, the passenger may bring as luggage into one tram, funicular or bus vehicle one steel bottle with liquid and natural gas or coolant of a total mass up to 10kg or at most 2 containers with diesel containing a total of 20 l, if they have a tight cap and are secured against tipping. Both types of fuel may not be transported in one vehicle at the same time.
• Dangerous items must not be transported on a vestibule reserved for the transport of prams (in a funicular vehicle, on a vestibule containing a pram).
• In the metro, transport of dangerous items is forbidden; passengers may not even enter the metro transit area with them.
• Luggage of dimensions greater than 25 x 45 x 70 cm, rod-shaped items longer than 150 cm with a diameter greater than 20 cm, and tabular items larger than 100 x 100 x 5 cm are subject to fees per the PIT Tariff
• Live animals are transported, if not prohibited by veterinary measures and if they are not a nuisance to passengers; the animal must be in a closed carrier with an impermeable bottom.
• Transport of carrier with animals is subject to conditions for transport of luggage.
• Only a dog may be taken into a vehicle (transit area) without a carrier. For the entire time of transport, including time in the transit area, the dog must be wearing a muzzle (even in the event that it is being transported in a not-entirely-enclosed carrier) and held on a short leash. A dog must not be placed on a seat, nor on a vestibule where a pram containing a child is being transported.
• On trams, the funicular and buses, the driver (funicular operator) or an authorised individual decides on the transport of dogs not in a carrier. Passengers must notify the driver that they are intending on boarding with a dog; they may board only via doors designated with the appropriate pictogram (into a funicular vehicle, through any door) and must place the dog on the adjacent vestibule, if the driver or authorised individual does not indicate some other location.
• Transport fares for dogs are set by the PIT Tariff.

7. Relations between Carrier And Passenger

• The carrier is obliged to post necessary information regarding transport conditions, PIT tariffs, the transport situation and the monitoring of the area in vehicles or in other designated locations.
• In particular, passengers are not allowed to do the following during transport:
  • to board or exit if a sound or light alarm is present
  • board a vehicle that is fully occupied, or enter a vehicle (enter a transit area) in soiled clothing
  • in metro stations, enter the area demarcated by the safety strip before the train stops
  • be in the area reserved for the driver of the vehicle, or interfere with the driver's field of view
  • talk to the driver while in motion or open the vehicle's doors and, without reason, activate the carrier's equipment
  • lean against vehicle doors, prevent their opening and closing
  • smoke, eat and drink in the vehicle and in the transit area
  • stand, kneel or lie on the seats, hang on the support straps and poles
  • behave in a noisy manner, play music and play recorded music or speech in a loud manner
  • lean out of the windows and throw items from the vehicle, or allow them to stick out of the vehicle
  • perform sales activities or offer printed matter or other items in vehicles and in the transit area
  • otherwise violate the provisions of the Transport Regulations or the Transport Terms of Service
• Passengers are obliged (except for permitted exceptions) to obtain a transport document prior to boarding the vehicle (entering the transit area).
• Passengers are obliged to board suburban PIT buses only via the front doors (if not otherwise stipulated) and show the driver a valid transport document.
• In vehicles equipped with devices for notifying of the need to open doors, the passenger shall use the designated button.
• In vehicles equipped with an internal intercom with the driver, passengers may activate this device only when stopping at a stop or when the vehicle is standing.
• If a passenger endangers the driver or another authorised individual, this is an infraction in accordance with generally binding transport regulations.

8. Transit Inspection

• Transit inspectors of the Prague Public Transport Company are authorised to perform inspection of adherence to Transport Terms of Service and the PIT Tariff in the operation of the metro, trams, the funicular and PIT buses. A transit inspector identifies himself with an inspector's badge belonging to the Prague Public Transport Company; upon request also with his company identification with photograph and number identical to the number of the inspector's badge.
• The transit inspector has the right to request passengers to present their transit document at any time during transport or while they are in the transit area, as well as upon exit from a tram or bus, or while leaving the transit area. The passenger is not freed from the obligation to present the transit document even outside the vehicle, if he was requested to present it inside the vehicle or while exiting the vehicle or transit area.
• In the event of a passenger travelling without a valid transit document, or upon other violation of the Transport Terms of Service, the transit inspector has the right to impose and collect the stipulated surcharge including the confiscation of an invalid transit ticket.
• The transit inspector, in accordance with appropriate provisions of Act No. 266/1994 Coll., on Rail Systems, as amended, and Act No. 111/1994 Coll., on Road Transport, as amended, has the right to ascertain the personal data of a passenger listed on his personal ID issued by the relevant public authority.
• A passenger that cannot produce a valid transit document pays the fare plus a surcharge of CZK 950. When paying on the spot or within a time period between 12:30 p.m. the next workday until the 15th day from imposition of the surcharge at a supplementary fee till of the Prague Public Transport Company, the surcharge is decreased to CZK 500.
• If the passenger is the holder of a pass with personal data and with a validity period of a month or more, valid at the time of inspection, and he proves this fact in the time period between 12:30 p.m. the next work day until the 15th day from imposition of the surcharge at a location designated by the carrier, he pays a surcharge of CZK 50 (detailed conditions are stipulated by the PIT Tariff).
• A passenger that cannot present a valid document regarding payment of a fare for the transport of luggage or a dog not being transported in a carrier per the PIT Tariff must pay transport fare per the PIT Tariff and a surcharge in the amount of CZK 200; when paying on the spot or within a time period between 12:30 p.m. the next work day until the 15th day from imposition of the surcharge at a supplementary fee till of the Prague Public Transport Company, the surcharge is decreased to CZK 100.
• A passenger that, by violating the generally binding transport regulations or Transport Terms of Service, has disturbed the safety or flow of operation or has caused damage, pays a surcharge of CZK 400. This surcharge is not subject to reduction.
• An authorized employee of the carrier issues to the passenger confirmation of surcharge payment (does not apply to supplementary ticket sales by the driver).
• If a passenger produces a forged transit document (an imitation of a transit document), a changed or modified transit document, the surcharge is not subject to reduction. The surcharge cannot be paid on the spot. The surcharge is also not subject to reduction in cases of producing a transit document used by another person.
• The transit inspector has the right to decide on the means of inspection of tariff conformance in order to maintain the flow and safety of operation.
• If, in contravention of legal regulations, a passenger refuses to pay a surcharge to the transport fare per the PIT tariff, and refuses to produce personal identification, the authorised individual has the right to act in accordance with the generally binding transport regulations in order to ensure the carrier's rights are observed. In this case, the passenger is obliged to follow the transit inspector at his request to a public service location in order to ascertain his identity, or to remain where he is until the arrival of an individual authorised to ascertain his identity.

9. Closing Provisions

The complete text of the Transport Terms of Service and PIT Tariff can be seen at designated carrier locations, at the entrance to metro and funicular transit areas, in Information Centres of the Prague Public Transport Company, or at the Central Dispatch in Prague 2, Na Bojišti 5, or on the websites www.dpp.cz  or www.ropid.cz.