Cashless payment of fare

Terminals (validators) for the tickets are installed in all trams and in the metro vestibules. They are intended for purchase of single journey tickets. 

Payment is possible by cashless payment card only. The payment terminal issues only limited range of tickets:

Tickets

• The ticket issued by the terminal is transferable and valid from the moment of issue.
• The ticket shall not be further validated, the necessary data (zone, time, date) are marked on it.
• Entitlement to discounted fare shall be proven in the same manner as in the case of tickets referred to in Article III. (1) (b) of the PID Tariff.

If the transaction is denied, the payment card is not working, or the payment terminal of the dispatching device is out of order, the passenger is not entitled to free transportation. In such cases, the passenger is obliged to obtain a valid ticket immediately in another way (e.g. by validating a ticket purchased in advance, by purchasing SMS ticket or a ticket from MA).

When payment cards are used for the purchase of transportation tickets, as further described below, the individual ticket purchases get aggregated (added up) into a single purchase, as will be shown on the related card statement.

In relation to the adding up of individual ticket purchases, the amount of time between the posting of the aggregated purchases can vary – for example, with MasterCards, it is five days. After each posting period closes, a new posting period will start for the next set of card-based ticket purchases.

The above-described aggregation (accumulation) of ticket purchase transactions is only applicable to purchases made using the tram system’s new ticket purchase terminals. Tickets purchased using cards at purchase terminals (ticket validators) in Metro lobbies are always billed by transaction (they are not accumulated).

Claims of unissued tickets

• metro – within 24 hours on a toll-free telephone number 800 188 100
• trams – within 24 hours using the form at www.dpp.cz/en/contacts/

For a claim to be resolved, it is necessary to provide basic data, i.e. number of tram line, date and time of purchase, first six digits and last four digits of the payment card used. If filling in the contact form, add also variable symbol of the card transaction of the card and state the bank account number for potential refund of the fare. For the refund in the case a ticket in a tram has not been printed, it is necessary to prove the purchase of a substitute travel document.

List of stations

For details regarding each station, you can go to fare overview.

Line A

Line B

Line C