Cashless payment of fare

Ticket terminals (validators) can be found in all trams, city buses and metro stations. They are used for purchasing single and short-term tickets.

Payment is possible by cashless payment card only. The payment terminal issues only limited range of tickets:

Tickets

Notice: A passenger intending to purchase a ticket by card is obliged to use a door labelled with the contactless payment symbol when boarding a tram or bus and is required to purchase a ticket immediately after boarding the vehicle.

• The ticket issued by the terminal is transferable and valid from the moment of issue.
• The ticket shall not be further validated, the necessary data (zone, time, date) are marked on it.
• Entitlement to discounted fare shall be proven in the same manner as in the case of tickets referred to in Article III. (1) (b) of the PID Tariff.

If the transaction is denied, the payment card is not working, or the payment terminal of the dispatching device is out of order, the passenger is not entitled to free transportation. In such cases, the passenger is obliged to obtain a valid ticket immediately in another way (e.g. by validating a ticket purchased in advance, by purchasing SMS ticket or a ticket from MA).

The rules outlined by card associations for the use of cards in public transport allow individual transactions to be aggregated into one. Therefore, the amount deducted from your account need not be equal to the number of tickets purchased on a specific day or on the day when the amount is deducted from your account.

It can take up to 5 days for Mastercard transactions to be settled, i.e., once this five-day settlement window closes, the system tallies the individual ticket payments and your bank then deducts the total from your account. These aggregate transactions only apply to tickets purchased by card via terminals on trams and buses. Purchases made via terminals located on validator stands in metro stations are always charged separately.

Claims of unissued tickets

• metro – within 24 hours on a toll-free telephone number 800 188 100
• trams and city buses – within 24 hours using the form at www.dpp.cz/en/contacts/

To process a claim, some basic information needs to be provided: the tram or bus line number, the date and time of purchase, and the first six digits and the last four digits of the payment card used to make the purchase. If you file the claim using a contact form, you also need to fill in the variable symbol of the card transaction and indicate the bank account number to receive any fare refund. If a claim concerns a ticket not being printed on the tram or bus, you need to provide proof of purchase of a replacement ticket.

List of stations

For details regarding each station, you can go to fare overview.

Line A

Line B

Line C