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Quality Development

Prague Public Transit Co.'s main process is public passenger transport. A number of related support activities that significantly affect the satisfaction of our customers - passengers are connected to this process.

We have been granted six quality management certificates, five of them according to the ISO 9001 standard and one certificate according to the EN 13816 standard. The requirements of these standards are regularly verified by external certification bodies.

Quality-related activities over time at Prague Public Transit Co. Inc.
Year Activity

1994

Initial implementation of the first quality management system at the Tram Repair Depot.

1995

Start of our membership in the Czech Society for Quality.

1997

Establishment of a Service Quality Programme as a tool for measuring the quality of public passenger transport services.

1998

Received the first quality management certificate according to the former ISO 9002 standard for the Tram Repair Depot. This was not only first certificate, but also the first certificate granted in public passenger transport in the Czech Republic.

1999

Joined the Quality Club (CYQUAL) set up in Paris together with transit operators RATP Paris, STIB Brussels, Geneva and TPG Metro Madrid.
The Central Bus Workshops were certified according to the former ISO 9002 standard.

2002

Certification according to the ISO 9001 standard for following activities: purchase, storage and issuance of spare parts, products and clothes in the Supplies Unit.

2006

MOT (Technical Inspection Station) No. 31.03 obtained a certificate according to the ISO 9001 standard as required by Act No. 56/2001 Coll., on conditions for vehicle operation on roads.
Certification of the first metro line - line C - according to the ISO 9001 standard for the „Public Transportation“ process in the Metro Operation Unit.

2007

Extension of certification per the ISO 9001 standard to metro line A.
Certification of all three metro lines (A, B, C) for the „Public Passenger Transport" according to the EN 13816 standard for the Metro Operation Unit. This was the first certificate of its kind granted in the Czech Republic.

2008

Certification of metro line B according to the ISO 9001 standard for the main „Public Passenger Transport" process completed certification of all three metro lines.

2009

Obtaining of certificate according to EN 13816 standard with an German accreditation body;
Quality management systems modification according to revised standard ISO 9001:2008;
End of collective membership in the Czech Society for Quality (instead of individual membership);

2011

Change of certified body in 3 DPP units: the Central Bus Workshops, the Supplies Unit and the Technical Inspection Station, which are certified together with Metro Operation Unit according to ISO 9001:2008.
Measuring of two new quality standards in the areas of safety and environmental impact.

2012

Change of certified body in the Tram Repair Depot Unit which is certified according to ISO 9001:2008.

2013

Extension of the quality management system for the „Public Passenger Trasport“ process including busses, trams, the funicular and other processes needed for this system, e.g. Transport planning, Dispatching control, Creation of timetables, Informing the public and also the Public Transport Museum.

2014

Certification of public passenger transport by tramways, busses and furnicular and operation of the Transport Museum according to the ISO 9001 and EN 13816 standards.

 

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