Ticket vending machines are installed in all metro stations and at selected surface transit stops (here is a list). They are intended for the purchase of individual tickets.
If a transit ticket vending machine is not working properly, please contact our service centre:
Ticket vending machines Manual (PDF file - 116 kB)
A refund can be obtained in the metro from the transit handler, or by calling 800 188 100 or 267 310 176, or by writing to the following address: Dopravní podnik hl. m. Prahy, akciová společnost, Oddělení automatizovaného předprodeje, Sokolovská 217/42, 190 22 Praha 9.
In cooperation with all mobile operators, The Prague Transit Co. provides passengers with an SMS ticket service, making it possible to purchase a single transfer ticket using a mobile phone.
Customers wanting to purchase an SMS ticket must not have Premium SMS services blocked (these can be activated free of charge by calling the operator's help line).
More information on how to purchase SMS tickets is available here.
Sales locations in the metro offer the entire range of tickets, and are intended primarily for the sale of transit passes, both for fixed and sliding validity periods.
Information centres sell individual tickets and short-term (tourist) passes.
Selected tobacconists and wholesalers sell individual tickets.