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The Information Centre at Hradčanská Metro Station is now open again

On Thursday, the 17th December 2015 the Prague Public Transit Company reopened the restored Information Centre at Hradčanská metro station.

 

This busy office will therefore already be available to customers before Christmas, which is a time of increased demand, especially for annual pre-paid tickets. The reopened Information Centre will offer passengers a more modern environment, a waiting area with a better designed space together streamlined access to the sales counters.

The reconstruction of the Information Centre was initiated in mid-September and it has now reached completion. As the part of the reconstruction the manner of access to the sales counters has been significantly simplified and the customer area has been made more user-friendly. The showcase of promotional items currently on offer and the stand carrying the latest leaflets will now be located outside the main access-route for customers – visitors to the Information Centre will be thereby able to acquaint themselves with the current offers in a calmer environment.

The reconstruction also took the staff into consideration, for whom a generously proportioned interior area behind the sales counters has been designed with an emphasis on ergonomics and also on the simplification of the client service, together with a new service entrance. Moving the service entrance has already contributed to a more convenient separation between the area for the waiting customers and the staff entrance.

The Information Centre will maintain the same operating hours – from Monday to Friday it will be open for customers between 6:00 a.m. and 8:00 p.m. and on Saturdays between 9:30 a.m. and 5:00 p.m. The portfolio of services available will also remain the same – i.e. information concerning fares and travelling within the Prague Integrated Transport system will be provided by trained staff, while in our Hradčanská branch customers will also be able to purchase any electronic fare for their Travel Cards (Opencards), „flexible" printed pre-paid tickets, individual paper tickets and any of the Prague Public Transit Company’s current publications. Freely distributed information materials and traffic diagrams of the Prague Public Transport will also be available, together with any information concerning long-term closures.

 

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