Quality

As passenger volume grows, high-quality public mass transit makes an important contribution to sustainable development in Prague and its environs.

One of our priorities is improvement in the area of the quality of services provided to you – our customer. Your satisfaction with the quality of services provided makes a significant contribution to increasing our ability to compete with personal automobile usage and other transit service providers.

We realize the importance of communication with our present and potential customers, our employees, and our partner organizations that have an interest in our prosperity.

To ensure the satisfaction of our customers and interested parties, we are primarily focusing on:

• reliability,
• awareness,
• accessibility,
• safety,
• comfort while travelling.

International and European Quality standards applied in DPP Company:

• ISO 9001: Quality Management Systems – Requirements,
• EN 13816: Transportation – Logistics and services - Public passenger transport – Service quality definition, targeting and measurement.

Certificates

• ISO 9001:

  ISO 9001: Metro Operations (Lines A,B,C) ISO 9001: Tram Repair Depot ISO 9001: Central Bus Workshops

  ISO 9001: MOT-Technical Inspection Station ISO 9001: Supplies Unit
• EN 13816:

  EN 13816: Metro Operations (Lines A,B,C)

Outlook

Within the scope of increasing customer satisfaction, we are striving both to expand our quality management system within the entire company, as well as to include related systems, especially in the area of protection of the environment and employee safety and protection, utilizing experience from home and abroad.