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Quality

As passenger volume grows, high-quality public mass transit makes an important contribution to sustainable development in Prague and its environs.

One of our priorities is improvement in the area of the quality of services provided to you – our customer. Your satisfaction with the quality of services provided makes a significant contribution to increasing our ability to compete with personal automobile usage and other transit service providers.

We realize the importance of communication with our present and potential customers, our employees, and our partner organizations that have an interest in our prosperity.

To ensure the satisfaction of our customers and interested parties, we are primarily focusing on:

  • reliability,
  • awareness,
  • accessibility,
  • safety,
  • comfort while travelling.

International and European Quality standards applied in DPP Company:

  • ISO 9001: Quality Management Systems – Requirements,
  • EN 13816: Transportation – Logistics and services - Public passenger transport – Service quality definition, targeting and measurement.

Certificates

ISO 9001:

ISO 9001: Public passenger transport by metro, tramways, busses and funicular. Operation of the Transport Museum ISO 9001: Public passenger transport by metro, tramways, busses and funicular. Operation of the Transport Museum ISO 9001: Tram Repair Depot ISO 9001: Tram Repair Depot ISO 9001: Central Bus Workshops ISO 9001: Central Bus Workshops

ISO 9001: Vehicle Inspection Station ISO 9001: Vehicle Inspection Station ISO 9001: Supplies Unit ISO 9001: Supplies Unit ISO 9001: Corporate certificate ISO 9001: Corporate certificate

 

 

EN 13816:

EN 13816: Public passenger transport by metro, tramways, busses and funicular EN 13816: Public passenger transport by metro, tramways, busses and funicular

 

 

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