Do not send queries to this address. The due date for processing a written submission (complaint, suggestion) is 30 days from its reception, based on internal regulations (to allow for investigation and implementation of corrective measures per submission contents). Submissions containing vulgarities and profanities, and submissions that are derogatory, incomprehensible or confused are put aside without investigation and are ignored. The complaints department is open on workdays from 7;00 a.m. to 15:00 p.m.
Lost or found items within 24 hours – call 296 19 18 17 (7:00 a.m. – 9:00 p.m.)